Shipping policy

Shipping Policy

Last updated: August 22, 2026

Thank you for shopping with Giddy Goat. We carefully prepare and package each order before it leaves us. The following policy explains how shipping works for orders placed through Giddy Goat Shop.

Order Processing

Orders are processed and prepared for shipment as quickly as possible.

Processing times may vary depending on the products ordered, current order volume, seasonal demand, and whether an item is handmade, custom, or made to order. Any product-specific processing information provided on the product page or during checkout will apply to that order.

Custom and made-to-order products, including custom hand-burned hats, may require additional time before shipment.

You will receive shipping confirmation and tracking information when available once your order has been prepared for shipment.

Shipping Rates

Shipping rates are calculated based on factors such as:

  • Delivery destination
  • Package size
  • Package weight
  • Products included in the order
  • Available shipping service

The applicable shipping options and costs will be displayed during checkout before your order is completed.

Delivery Estimates

Estimated delivery dates shown during checkout are estimates and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside Giddy Goat's control, including weather, carrier delays, holidays, or other transportation disruptions.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the carrier.

Tracking

When tracking is available, tracking information will be provided after the order ships.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Packages Marked Delivered

If tracking shows that your order was delivered but you cannot locate it, please:

  • Check around the delivery location
  • Check with other members of your household
  • Check with neighbors when appropriate
  • Allow a short period of time in case the carrier marked the package delivered before completing delivery

If the package still cannot be located, contact us and we will help determine the appropriate next steps with the carrier.

Items Damaged During Shipping

If your order arrives damaged during shipping, please contact Giddy Goat within 14 days of delivery.

Include:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged item
  • Photographs of the shipping packaging when possible

Please keep the item and packaging until the claim has been reviewed.

Eligible merchandise will be handled according to our Return & Refund Policy.

For handmade, personal care, custom, and made-to-order items that are damaged during shipping, Giddy Goat will provide an approved replacement rather than a refund, subject to product and material availability.

Handmade & Custom Orders

Many Giddy Goat products are handmade or individually created. Custom and made-to-order products may require additional preparation time before shipment.

Because these items are created specifically or individually, please review all product selections and customization details carefully before completing your order.

Contact Us

Questions about shipping or an existing order can be sent to:

Giddy Goat
giddygoat@mail.com

Please include your order number when contacting us about an existing order.