Giddy Goat Return & Refund Policy

We want you to love what you receive from Giddy Goat. We carefully inspect our products before they leave us, but we understand that occasionally an item may arrive damaged or have a defect.

Returns

We accept returns for defective or damaged eligible merchandise only. Returns must be requested within 14 days of receiving your order.

We do not accept returns for change of mind, incorrect size selection, personal preference, or other non-defect reasons.

Handmade, personal care, custom, and made-to-order products are final sale and are subject to the separate policy below.

If an eligible item arrives damaged or defective, please contact us within 14 days of delivery.

When contacting us, please include:

• Your order number
• A brief description of the problem
• Photos clearly showing the damage or defect

Please contact us before sending an item back. Items returned without prior authorization may not be accepted.

Return Shipping

For an approved return involving damaged or defective eligible merchandise, Giddy Goat will cover the cost of return shipping and provide you with return instructions.

Please do not send an item back until you have received return instructions from us.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Original shipping charges are non-refundable unless the shipping charge is being refunded as part of resolving a damaged or defective order.

Exchanges

We do not offer traditional exchanges.

If you receive damaged or defective eligible merchandise, please contact us and we will work with you to resolve the issue according to this policy.

Handmade, Personal Care & Custom Items

Due to the nature of our handmade and personal care products, all sales of these items are final.

We cannot accept returns or exchanges on personal care products such as goat milk soaps, body butters, or similar bath and body products.

Custom and made-to-order items, including custom hand-burned hats, are also final sale and are not eligible for return or exchange.

Items Damaged During Shipping

If a handmade, personal care, custom, or made-to-order item arrives damaged during shipping, please contact us within 14 days of delivery and include your order number and photos clearly showing the damage.

For approved shipping-damage claims on these items, Giddy Goat will provide a replacement rather than a refund.

Replacements are subject to product and material availability. If an identical replacement cannot be made or provided, we will work with you to provide an appropriate replacement.

Please do not discard a damaged item or its packaging until we have reviewed your claim, as additional photographs or information may be needed.

Handmade Variations

Many Giddy Goat products are handmade, hand-burned, hand-painted, or otherwise individually created.

Slight variations in color, pattern, placement, size, or appearance are a natural part of handmade goods and help make each piece unique. These natural variations are not considered damage or defects and are not eligible for return, refund, or replacement.

Contact Us

If you have a problem with your order or need to request a return or replacement, please contact us at:

giddygoat@mail.com

Please include your order number when contacting us about an order.

Thank you the Giddy Goat team.